Digital Download Refund Policy

Because our products are delivered digitally and are accessible immediately after purchase, we have specific guidelines regarding refunds.

1. No Refunds on Digital Downloads

All digital products, including but not limited to downloadable files, templates, software, courses, eBooks, and other digital content, are non-refundable once the product has been accessed or downloaded.

Due to the nature of digital goods, we cannot accept returns or issue refunds.

2. Exceptions

We may issue a refund under the following circumstances:

• You were charged multiple times for the same product.
• You did not receive access to the product due to a verified technical issue on our end.
• The file is corrupted or unusable, and we are unable to provide a working replacement.
• The product delivered is materially different from what was described.
• All refund requests are reviewed on a case-by-case basis.

3. Refund Request Process

To request a refund, please contact us within 7 days of your purchase at:

Email: info@jewelleryvaluation.co.uk

Please Include:

• Full name
• Order number
• Date of purchase
• Description of the issue

We may require additional information to verify your claim.

4. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, we reserve the right to:

• Suspend or terminate access to our products and services.
• Dispute the chargeback with evidence of product delivery.

We encourage customers to contact us first so we can resolve any concerns quickly.

5. Unauthorized Sharing

Purchasing a digital product grants you a non-transferable, non-exclusive license for personal use only (unless otherwise stated). Unauthorized distribution, sharing, or resale is strictly prohibited.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.

This Policy was last updated on: 11th February 2026.